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Report a repair

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Your tenancy email address

Use the email address on your tenancy agreement. If you need to update your email contact the Oliver Stern team.

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Welcome

What would you like to do?

Certificates

Where is the problem?

This helps us route your repair to the right team.

What's the problem?

Select the category that best describes the issue.

What specifically is wrong?

Describe the problem

The more detail you give, the faster we can arrange a fix.

Your description

0 characters — minimum 20

Add photos or video

Optional — photos help contractors diagnose problems faster.

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When can a contractor access the property?

Please provide at least 3 days with at least one time slot each.

Selected availability

I will not be present at the property

I confirm I am happy for Oliver Stern to arrange access to the property on my behalf. I understand this may affect the scheduling of the repair.

I confirm I am happy for Oliver Stern to arrange access

Who should the contractor contact about access?

This name and number will be shared directly with the contractor so they can coordinate access on the day. It doesn't need to be your own number — it could be a flatmate, the agency, or anyone else who can help.

Name *

Please enter a name.

Phone number *

Please enter a phone number.

Note (optional)

Review and submit

Check the details below before sending your repair report.

Notify all other tenants at this property about this repair

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Repair submitted

Your repair reference:

We've emailed you confirmation of your repair. Your email contains a link to track progress, add photos, and add information at any time. We'll email you every time there is an update.

Return to home

Keep a note of your repair reference:

⚠️

Gas Emergency

If you can smell gas, leave the property immediately. Do not turn any switches on or off. Once outside call National Grid Gas Emergency on 0800 111 999. Then call the Oliver Stern emergency line.

🔥

Fire Emergency

Do not attempt to fight the fire. Evacuate immediately and call 999. Once safe call the Oliver Stern emergency line. This report will log your contact — a member of the team will follow up.

Oil Warning

If you can strongly smell oil or see a leak, ventilate the property and avoid naked flames. Call the Oliver Stern emergency line. Then continue.

Is it condensation?

If the mould looks like small patches near windows or in corners, it may be condensation rather than a structural issue. Tips: cover pans when cooking, dry clothes outdoors, use extractor fans, wipe window sills dry in the morning. If the mould is persistent or widespread please continue to report it.